Privacy Policy

At Neatly Cleaning Services, we are committed to maintaining the trust and confidence of visitors to our website. This policy explains what personal information we collect, why we collect it, how we use and protect it, and what choices you have regarding your data.

This policy applies to information collected through our website, quote request forms, scheduling tools, and any other interactions you have with Neatly Cleaning Services. By using our services, you agree to the collection and use of information as described in this policy.

Information You Provide Directly

We collect information when you submit a quote request, contact us, schedule a service, or communicate with our team. This typically includes:

• Your name and contact information (email address, phone number)
• Your service address and any access instructions
• Requested service details and scheduling preferences
• Payment information processed through our secure payment provider
• Any messages or notes you share with us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Browser type and version
• Device type and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring website
• Date and time of your visit

This data helps us keep the website secure, understand how visitors use our site, and improve performance.

We use collected information to:

• Prepare accurate quotes and schedule your cleaning services
• Process payments and send invoices
• Communicate about appointments, service updates, and follow-ups
• Send appointment reminders via email or text message
• Respond to your inquiries and provide customer support
• Improve our website, services, and overall customer experience
• Send occasional promotional communications about new services or special offers (you may opt out at any time)
• Comply with legal obligations and protect our rights

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We work with trusted third-party service providers to help operate our business. These providers only access your information as needed to perform services on our behalf and are contractually obligated to protect your data. Categories of providers include:

• Payment processing — to securely handle credit card transactions and billing. We do not store your full payment card details on our servers.
• Scheduling and booking — to manage appointment scheduling and service coordination
• Email and communications — to send appointment confirmations, reminders, invoices, and occasional service updates
• Analytics — to understand website usage patterns and improve our site experience
• Hosting and infrastructure — to reliably serve our website and store data securely

We may also disclose your information when required by law, to respond to legal process, to protect our rights, or to prevent fraud or security issues.

We use cookies and similar technologies to enhance your experience on our website. The types of cookies we use include:

• Essential cookies — required for core site functionality such as form submissions and navigation. These cannot be disabled.
• Analytics cookies — help us understand how visitors use our site so we can improve content and performance. These tools collect aggregated, anonymized data and do not track you across other websites.
• Functional cookies — remember your preferences (such as form entries) to improve convenience on return visits

We do not use cookies or tracking technologies to serve you targeted advertising.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Active customer data — retained for the duration of our business relationship and a reasonable period afterward to support follow-up services
• Financial and transaction records — retained as required by applicable tax and accounting regulations
• Communications — retained as needed to resolve disputes and provide ongoing support
• Website analytics data — retained in aggregated, anonymized form

When personal information is no longer needed, we securely delete or anonymize it. You may request deletion of your data at any time by contacting us.

We take the security of your personal information seriously and implement appropriate measures to protect it, including:

• Encrypted data transmission (SSL/TLS) across our website
• Secure payment processing through PCI-compliant third-party providers — we never store your full credit card number
• Restricted access to personal data on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to taking reasonable precautions.

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to access — request a copy of the personal information we hold about you
• Right to correction — request that we correct any inaccurate or incomplete personal information
• Right to deletion — request that we delete your personal information, subject to certain exceptions
• Right to opt out — opt out of promotional communications at any time by using the unsubscribe link in our emails or by contacting us directly

To exercise any of these rights, please contact us at neatlycleaningsc@gmail.com. We will respond to your request within 30 days (or within the timeframe required by applicable law).

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we may have inadvertently collected information from a child, please contact us immediately.

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you — for example, by posting a prominent notice on our website or sending you an email. We encourage you to review this page periodically to stay informed.