Question 1

How do I book a cleaning?

Accepted Answer

Submit a quote request through our website and we’ll get back to you within 24 hours with a personalized quote. You can also call us at (843) 801-0536 or email neatlycleaningsc@gmail.com.

Question 2

How much notice do I need to book?

Accepted Answer

We require a minimum of 24 hours notice for all bookings. Same-day requests may be accommodated based on availability, but are not guaranteed.

Question 3

Can I reschedule my cleaning?

Accepted Answer

Yes. We ask for at least 24 hours notice to reschedule. Late cancellations or no-shows may incur a fee.

Question 4

How long does a cleaning take?

Accepted Answer

It depends on the service and home size. A standard cleaning for a 2–3 bedroom home typically takes 1.5–2.5 hours with a two-person team. Deep cleans take 3–5 hours. Move-in/move-out cleans take 3–6 hours. We’ll provide a time estimate with your quote.

Question 5

Do you offer recurring cleaning plans?

Accepted Answer

Yes. We offer weekly, biweekly, and monthly plans with reduced pricing, priority scheduling, and a consistent team. There are no long-term contracts — just 24-hour cancellation notice.

Question 6

How much does a cleaning cost?

Accepted Answer

Our starting prices are: Standard Cleaning starting at $120 (2–3 bedroom home), Deep Cleaning starting at $250, Move-In/Move-Out starting at $300, Airbnb Turnover starting at $80 (1-bedroom), Post-Event Cleanup starting at $175. Final pricing depends on home size, number of bathrooms, condition, and any add-ons selected. Request a free quote for an exact price.

Question 7

What's the difference between a standard cleaning and a deep cleaning?

Accepted Answer

A standard cleaning covers routine maintenance — kitchens, bathrooms, dusting, vacuuming, and mopping. A deep cleaning includes everything in a standard clean plus detailed work like inside the oven, degreasing the stovetop, scrubbing grout, cleaning baseboards, window sills, blinds, door frames, and vents.

Question 8

What's included in a move-in/move-out cleaning?

Accepted Answer

Everything in a deep cleaning plus inside cabinets, drawers, refrigerator, oven, dishwasher, washer/dryer drums, interior window glass, closet shelves, and detailed floor edges. A walkthrough or photos are required before quoting.

Question 9

Do you offer add-on services?

Accepted Answer

Yes. Add-ons include: Inside Refrigerator ($30), Inside Oven ($30), Inside Dishwasher ($20), Interior Windows ($8/window), Laundry ($25/load), Dish Washing ($20), Organizing ($40/area), Wall Spot Cleaning ($25), Patio/Porch Cleaning ($35), Pet Hair Surcharge ($20), Eco-Friendly Products ($15), Garage Sweep ($35).

Question 10

Will my first cleaning cost more?

Accepted Answer

It may. First-time cleans or homes that haven’t been professionally cleaned recently may require extra time and effort. We’ll assess the condition during a walkthrough or from photos you provide and give you an accurate quote before booking. There are never hidden charges.

Question 11

Do I need to be home during the cleaning?

Accepted Answer

No. Many of our clients provide access through a lockbox, smart lock, or garage code. We’ll coordinate secure access with you ahead of time.

Question 12

Do I need to provide cleaning supplies?

Accepted Answer

No. We bring all our own professional supplies and equipment. If you prefer eco-friendly products, we offer that as an add-on ($15).

Question 13

What about my pets?

Accepted Answer

Pets are welcome. We ask that any animals that may be anxious around strangers are secured in a separate room. Homes with significant pet hair may include a $20 pet hair surcharge.

Question 14

Do you move furniture?

Accepted Answer

We clean around and under accessible furniture, but we do not move heavy furniture like couches, beds, or dressers. Light items like dining chairs may be moved for floor cleaning.

Question 15

What payment methods do you accept?

Accepted Answer

We accept Cash, Check, Zelle, Venmo, Square, and major Credit/Debit cards.

Question 16

What is your cancellation policy?

Accepted Answer

We require 24 hours notice for cancellations or rescheduling. Late cancellations may incur a fee. There are no long-term contracts for recurring plans.

Question 17

What if I'm not satisfied with the cleaning?

Accepted Answer

Contact us within 24 hours and we’ll schedule a re-clean at no additional cost. Your satisfaction is guaranteed.

Question 18

Are you insured?

Accepted Answer

Yes. Neatly Cleaning LLC is fully insured with general liability coverage. Your home and belongings are protected.

Question 19

What happens if something is damaged during the cleaning?

Accepted Answer

Contact us immediately. We are fully insured and will work with you to resolve any damage. All incidents are taken seriously and handled professionally.

Question 20

Do you do background checks?

Accepted Answer

All team members are vetted before joining our team. We take the security of your home seriously.

Question 21

Where do you provide service?

Accepted Answer

We serve the Charleston Lowcountry area in South Carolina, including: Charleston / Downtown Charleston, Mount Pleasant / Sullivan’s Island / Isle of Palms, Summerville / Goose Creek / Ladson / Moncks Corner, West Ashley / James Island / Johns Island / Folly Beach. Not sure if you’re in our service area? Contact us and we’ll let you know.

Question 22

Do you charge extra for travel?

Accepted Answer

No. There is no additional travel fee for locations within our service area.

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